Payments – FAQs

How do I know my credit card information is secure?

All of your information is secure. We use SSL encryption to ensure that all of your information remains confidential. Any information, including your credit card details, is transferred directly to us via an encrypted transfer. As well, we do not store your credit card information. You can determine if the site you are on is secure if the URL begins with https:// rather than http://. Or, look for a lock image at the bottom of your browser screen.

 

How are returned checks handled?

All returned checks will be subject to a $35.00 returned check fee as well as all charges for recovery of payment.

Do you accept international credit cards?

Yes! We accept all Visa, MasterCard, Discover and American Express Cards!

Why is my credit card not being accepted?

Ensure that you are typing the number and expiry date correctly. Ensure that the billing address you provide is the one that your financial institute has on record. If all of these things are accurate, and your card is still declined, check your balance with your financial institution.

Can I pay with check or money order?

Yes! Please send your payment along with a description of what you would like to:

Overnight Pet Tags
11026 N Auden Cir
Missouri City, TX 77459

Please make checks payable to: Overnight Pet Tags. To simplify things we have a downloadable mail in order form.

Why do I have duplicate charges on my credit card?

Most likely the credit card system requested multiple transfers but one was declined due to bad expiration date, wrong billing address or bad verification code. When this happens the request will look like a transfer at first but will never be withdrawn from your account. The other charges will disappear from your statement within 3-4 business days.