FAQs

General Questions (4)

We can be reached toll free at 1-800-818-5526

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We recommend adding multiple ways to contact you .. starting with your preferred method(s). Most people do address and phone number, but we are also big fans of adding an email address as well.

It comes down to what the most effective way to reach you is.

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If you order before 3:00pm CDT (MON-FRI) or before 12:00pm CDT (SAT), your order will be processed and shipped that same day.

For more details on shipping click here .. http://overnightpettags.com/about-us/shipping-and-delivery/

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Our regular business hours are Monday – Friday from 9 AM – 5:30 PM.   If you have a question between these hours you can email us or call us toll free at 1-800-818-5526 and leave a message.

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Payments (6)

Most likely the credit card system requested multiple transfers but one was declined due to bad expiration date, wrong billing address or bad verification code.   When this happens the request will look like a transfer at first but will never be withdrawn from your account.  The other charges will disappear from your statement within 3-4 business days.

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Yes!  Please send your payment along with a description of what you would like to:

Overnight Pet Tags
976 Windmill Lane
Traverse City, MI 49696

Please make checks payable to: Overnight Pet Tags.  To simplify things we have a downloadable mail in order form.

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All of your information is secure. We use SSL encryption to ensure that all of your information remains confidential. Any information, including your credit card details, is transferred directly to us via an encrypted transfer. As well, we do not store your credit card information. You can determine if the site you are on is secure if the URL begins with https:// rather than http://. Or, look for a lock image at the bottom of your browser screen.

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Ensure that you are typing the number and expiry date correctly. Ensure that the billing address you provide is the one that your financial institute has on record. If all of these things are accurate, and your card is still declined, check your balance with your financial institution.

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Yes!  We accept all Visa, MasterCard, Discover and American Express Cards!

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All returned checks will be subject to a $35.00 returned check fee as well as all charges for recovery of payment.

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Products (7)

Each tag comes with FREE fastener. All tags come with O-Ring fasteners or an S-Hook for free. Look on your product page to determine which fastener(s) come with your tag(s).

Additional fasteners are available upon request via the “Customer Notes” section during the checkout process.

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The more text you add to your tag (lines, and characters) the smaller the text will be. We will automatically adjust the size of the font when there is less text.

If there is not a sample in the photographs in the specific product gallery (on the product page). Feel free to email us at overnightpettags@overnightpettags.com, and we’d be happy email you a photo sample back! Please specify what tag, and how many lines that you are curious about.

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You can add more text, by request, but we suggest that you do not. After years of engraving tags, we have found what we think to be the optimal amount of lines, and total amount of text. If you need more text feel free to email us at overnightpettags@overnightpettags.com, and we can discuss what my work best for you.

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We will format your tag by the amount of lines and amount of text on each line that you have. Our expert engravers will try and maximize the size of the text on each tag (so the less text the bigger the text).

If you do have specific request, you can email us at overnightpettags@overnightpettags.com to see if we can accomodate, or you can leave a specific not in the “Customer Notes” section during checkout. We can normally accommodate reasonable request.

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The slide-on pet tag is designed for collars that use a belt buckle style clasp. They will not work with adjustable collars that clip together with plastic clasp. So if you have a belt buckle strap collar it will work fine.

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All of our tags are individually engraved.  An experienced engraver will take the time to separate each line to make your pet tags look as good as possible.  If you have certain lines that you want separated in certain spots you can use commas, or page breaks to mark the end of each line and we will take the commas out when we engrave your tag!

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The short answer is no.  When you receive your conformation email you will see that every line on your pet tag is separated by a comma.  This is just to illustrate where the line breaks will be.

The commas that show on your email invoice will be removed by your engraver and will not be on your pet tag

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Returns and Exchanges (3)

You can exchange your tag, if the text is wrong, the color is wrong, or the quality is low. See here for our full policy .. http://overnightpettags.com/returns-and-exchanges/

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Overnight pet tags guarantees you will be satisfied with your tag or your money back. In the rare event that you are not satisfied, simply send the tag back to us and we will refund your original payment. Its just that simple! To be eligible for the refund the tag must be in unused condition and received no later than 30 days of your order date. Please be advised that Overnight Pet Tags will not be responsible for lost or undelivered returns so please use caution when addressing and sending your returns.   Please include your order number along with your name and address when sending your tags. To ensure your tags arrive please tape the tag to a piece of paper before mailing.

Please see our policies on returns and exchanges here .. http://overnightpettags.com/returns-and-exchanges/

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Security (4)

We use the information we collect for one purpose:

The information you submit to us is used to complete your order. Without this information we are unable to fulfill your order. We do not collect any information about you that is not necessary to provide you with exemplary service.  We will not sell, trade, or transfer your personal information.

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Only those people who need to see your information to fulfill your order have access to your information.

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We have a very strict policy against any violation of your privacy. To that end, we do not share, sell, or otherwise distribute your information to any other companies or individuals.  We are as concerned about your privacy and the security of your personal information as you are.  Your security is very important to us!

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Yes. We use 128-bit SSL encryption for all information you submit to us. All transactions are completed over a secured connection. Only you and Overnight Pet Tags can access any information exchanged over that connection. You can tell if the page you are on is secure by looking at the URL. If it begins with https:// instead of http://, then the page is secure. Or, have a look in the lower right corner of your screen. If there is a picture of lock there, then the page is secure.

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Shipping (8)

If you order before 3:00pm CDT (MON-FRI) or before 12:00pm CDT on Saturday, your order will be process, made, and shipped that day.  

For more details on shipping click here .. http://overnightpettags.com/about-us/shipping-and-delivery/

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In most cases we can. If you order before 3:00pm CDT Monday through Friday (or by 12:00 CDT on Saturday), your tags will be engraved and shipped that day. 

Most of the Continental United States is in a Overnight Zone for us, but to make sure please check here if you need your package the next day.

http://postcalc.usps.com/ServiceCommitments.aspx

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If you order four tags or less, your package will arrive in an envelope that includes all of your ordered products, and a packing slip.

Shipping packages this way allow us to keep individual tag prices low, and maintain a turnaround time of one day. If you order five or more tags, or choose an advanced shipping service (First Class Package with tracking, 3 Day Priority, or Express) you will receive a tracking number with your order shipping confirmation email.

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We currently only have USPS available at checkout for shipping packages, but can accommodate additional request.

Feel free to email other shipping request to overnightpettags@overnightpettags.com

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Yes!  We allow you to choose different addresses for your billing and shipping!

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We ship internationally via USPS International for a flat fee of $5.00.

If you need expedited International shipping .. please email us at overnightpettags@overnightpettags.com to arrange for shipment and payment.

Expedited International Rates start at $15.00 and go up to $45.00.

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Yes!  We always are proud to offer our free shipping to those serving and their families with APO or FPO addresses!

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There are no shipping charges for standard shipping of pet tags in the United States.  All international orders are subject to a minimum $5 fee.  We also offer expedited shipping for a premium for both United States.

Prices are as follows:

Standard First Class Mail – Always FREE

First Class Package w/Tracking – $2.50

USPS Priority Mail – $8.50

USPS Expedited Delivery – $21.50 (overnight in most places)

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